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Frequently Asked Questions

What is non-emergency medical transportation?

Non-emergency medical transportation (NEMT) provides transportation for people who need a safe and reliable ride to medical appointments, healthcare facilities, and other essential destinations but do not require emergency medical care during the trip. SST Mobility provides non-emergency medical transportation in Nashville and surrounding areas.

How far in advance should I book my ride?

We recommend booking at least 3 days in advance for the best availability. For next-day rides, please submit your request by 3 PM on a business day. For same-day trips, please call (615) 610-0100.

Do you accept insurance?

At this time we do not accept insurance for our services. We accept debit and credit cards for private pay riders and provide invoice billing for facilities.

Can you accommodate wheelchairs and walkers?

Absolutely! Our vans are designed with all of our clients in mind including those requiring the use of wheelchairs, walkers, canes, BRODA and many others. If you have special equipment needs please call us at (615) 610-0112 and we can answer any questions you may have.

What's the service area?

Currently we serve Nashville, Franklin, Brentwood, Murfreesboro, Hendersonville, and surrounding counties. We do provide long distance trips in some case, please call our office at (615) 610-0112 for availability.

Non-emergency medical transportation designed for comfort, reliability, and dignity.

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