Privacy Policy

Last Updated: September 9, 2025

SST Mobility ("us", "we", or "our") operates the ridesst.com website (the "Website"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Website and our non-emergency medical transportation services (the "Service") and the choices you have associated with that data.

Your privacy is critically important to us. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

a. Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information, including but not limited to:

Full Name
Email Address
Phone Number
Pickup and Drop-off Addresses
Payment Information (e.g., credit card details, processed securely by a third-party vendor)

b. Health-Related Information: To provide our NEMT Service, we may collect limited health-related information necessary for transportation, such as:

The general nature of a medical appointment (to confirm location).
Mobility needs (e.g., wheelchair user, walker assistance).

This information is treated with the highest level of confidentiality.

c. Usage Data & Cookies: We may collect information on how the Website is accessed and used ("Usage Data"). This may include your computer's IP address, browser type, pages visited, and other diagnostic data. We use cookies and similar tracking technologies to track activity on our Website and hold certain information.

2. How We Use Your Information

We use the collected data for various purposes:

To schedule, provide, and manage our transportation Service.
To process payments for our Service.
To communicate with you regarding your bookings, including confirmations and updates.
To notify you about changes to our Service or policies.
To provide customer support.
To monitor the usage of our Website and improve its functionality.

3. HIPAA Compliance and Protection of Health Information

As a provider of non-emergency medical transportation, SST Mobility may be considered a "Business Associate" under the Health Insurance Portability and Accountability Act (HIPAA). We are committed to protecting the privacy and security of our clients' Protected Health Information (PHI).

We will:

Use and disclose PHI only as necessary to perform our transportation services or as required by law.
Implement appropriate administrative, physical, and technical safeguards to prevent the unauthorized use or disclosure of PHI.
Ensure our drivers and staff are trained on our privacy policies and the confidential nature of this information.

4. Data Sharing and Disclosure

We do not sell your personal data. We only share personally identifying information with third parties in the following circumstances:

With Our Drivers: To provide the transportation service, we share necessary trip details (name, pickup/drop-off locations, contact number) with our drivers.
With Payment Processors: To securely bill for our services.
When Required by Law: If required by a subpoena, court order, or other governmental request.

5. Data Security

The security of your data is important to us. We use commercially acceptable security measures (such as SSL encryption for our website) to protect your Personal Data against loss, theft, and unauthorized access. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Data Rights

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with your desired services. You have the right to request access to, correct, or delete your personal information, subject to legal and contractual retention needs. To make such a request, please contact us.

7. Cookies Policy

Cookies are small files stored on your device. We use them to improve your experience.

Necessary Cookies: Enable core functionality like booking and user logins.
Functionality Cookies: Remember your preferences to customize your experience.
Analytical Cookies: Help us understand how visitors use our Website so we can improve it.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

8. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children") directly. We only provide services to Children when booked by a parent or legal guardian. We do not knowingly collect personally identifiable information from anyone under the age of 18.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.